This its the exact reason I run a custom rom and kernel on my Samsung Continuum. I'd rather have some helpful programmer looking at my data than the feds and the government.
Interesting part is, people have been removing CarrierIQ from roms and kernels for months if not years over at XDA forums.
A United State UAV is undamaged and now in the hands of the Iranian government. The US military is citing a faulty self distruct, but the likelyhood of that being the truth instead of spin is as likely as Obama actually making the decision that he's credited for in this article.
DEBKAfile, Political Analysis, Espionage, Terrorism, Security
Dear mom and dad, if my friends really did jump off a cliff..... It was my idea. Sincerely, Your kid is a leader. Not a follower.
Are black hat SEO specialists getting better at outsmarting Google? And is Google Local Search particularly susceptible to gaming?Source:
Earlier this year, JC Penny and Overstock.com had to be manually demoted by Google because they were paying for inbound links to artificially inflate their rankings.
Last month a Chinese start-up that uses illicit SEO tactics to outrank a number of major consumer brands for keywords like “summer dresses” secured a $15 million dollar investment from Sequoia Capital.
When the Transportation Security Administration rolled out full-body scanners at airport security checkpoints, it produced images detailed enough to earn the nickname “porno scanners.”
Now, the TSA plans to install software in all of these machines that will put an end to the seemingly naked scanned images.
The software eliminates passenger-specific images. Instead, the machine uses a generic image to pinpoint any potential threats hiding under a passenger’s clothes that require further screening. If no potential threats are automatically detected, an “OK” appears on the screen and the passenger is cleared.
“By eliminating the image of an actual passenger and replacing it with a generic outline of a person, passengers are able to view the same outline that the TSA officer sees,” a TSA statement explains. “Further, a separate TSA officer will no longer be required to view the image in a remotely located viewing room.”
My friend Justin works on music videos in LA. A couple months ago, I had the chance to go with him to watch Joaquin Phoenix direct a video for the band She Wants Revenge. I had been hearing a lot about them, and their single was starting to get a lot of play, but more I was excited to see Joaquin Phoenix. This wasn't long after the release of Walk the Line, and Joaquin's brilliant performance as Johnny Cash. That movie moved me so much, watching love's patient victory over pain.
Seeing him work that day, I saw some of the madness that I remembered from his Johnny Cash role. Joaquin seems a guy who lives out there on that edge. In a single take, you would see him move from defeat to celebration, wearing both on his sleeve. And I liked that he was about the song, his leg always bouncing with the drum beat. I liked his passion.
But here's the thing that stayed with me: Joaquin writes things on his arms. By that I mean, he doesn't have a notebook (or an assistant with a notebook). Ideas, things to do, it's all there, in Sharpie scribble on his arms. It didn't make sense and I liked that. Here's one of the biggest guys in Hollywood, running around with crap written all over him, on a day when MTV was there to film. This isn't normal stuff. If you're going to write things on your arms, people are going to see. They're going to see what's on your mind and they're going to think you're weird. I liked the possibility that he didn't care what people thought. I thought it would be cool to live like that, to be about things and to be bold about them.
I came home and there was some hard stuff happening with my family. On a couple different days, I wrote "love" on my arm. It was for me, a reminder I guess, and I decided I was okay with people seeing it. Love is a pretty good thing for people to see.
A couple weeks later I met another fan of Walk the Line. She said she needed the movie, to see Johnny Cash beat his addiction meant it was possible for her. She watched it coming down, cocaine in her tears as she wept quietly in a dark Orlando theatre.
I think you know, but that was Renee...
http://pastebin.com/HZtH523fDear Internets,
This is Lulz Security, better known as those evil bastards from twitter. We just hit 1000 tweets, and as such we thought it best to have a little chit-chat with our friends (and foes).
For the past month and a bit, we've been causing mayhem and chaos throughout the Internet, attacking several targets including PBS, Sony, Fox, porn websites, FBI, CIA, the U.S. government, Sony some more, online gaming servers (by request of callers, not by our own choice), Sony again, and of course our good friend Sony.
While we've gained many, many supporters, we do have a mass of enemies, albeit mainly gamers. The main anti-LulzSec argument suggests that we're going to bring down more Internet laws by continuing our public shenanigans, and that our actions are causing clowns with pens to write new rules for you. But what if we just hadn't released anything? What if we were silent? That would mean we would be secretly inside FBI affiliates right now, inside PBS, inside Sony... watching... abusing...
Do you think every hacker announces everything they've hacked? We certainly haven't, and we're damn sure others are playing the silent game. Do you feel safe with your Facebook accounts, your Google Mail accounts, your Skype accounts? What makes you think a hacker isn't silently sitting inside all of these right now, sniping out individual people, or perhaps selling them off? You are a peon to these people. A toy. A string of characters with a value.
This is what you should be fearful of, not us releasing things publicly, but the fact that someone hasn't released something publicly. We're sitting on 200,000 Brink users right now that we never gave out. It might make you feel safe knowing we told you, so that Brink users may change their passwords. What if we hadn't told you? No one would be aware of this theft, and we'd have a fresh 200,000 peons to abuse, completely unaware of a breach.
Yes, yes, there's always the argument that releasing everything in full is just as evil, what with accounts being stolen and abused, but welcome to 2011. This is the lulz lizard era, where we do things just because we find it entertaining. Watching someone's Facebook picture turn into a penis and seeing their sister's shocked response is priceless. Receiving angry emails from the man you just sent 10 dildos to because he can't secure his Amazon password is priceless. You find it funny to watch havoc unfold, and we find it funny to cause it. We release personal data so that equally evil people can entertain us with what they do with it.
Most of you reading this love the idea of wrecking someone else's online experience anonymously. It's appealing and unique, there are no two account hijackings that are the same, no two suddenly enraged girlfriends with the same expression when you admit to killing prostitutes from her boyfriend's recently stolen MSN account, and there's certainly no limit to the lulz lizardry that we all partake in on some level.
And that's all there is to it, that's what appeals to our Internet generation. We're attracted to fast-changing scenarios, we can't stand repetitiveness, and we want our shot of entertainment or we just go and browse something else, like an unimpressed zombie. Nyan-nyan-nyan-nyan-nyan-nyan-nyan-nyan, anyway...
Nobody is truly causing the Internet to slip one way or the other, it's an inevitable outcome for us humans. We find, we nom nom nom, we move onto something else that's yummier. We've been entertaining you 1000 times with 140 characters or less, and we'll continue creating things that are exciting and new until we're brought to justice, which we might well be. But you know, we just don't give a living fuck at this point - you'll forget about us in 3 months' time when there's a new scandal to gawk at, or a new shiny thing to click on via your 2D light-filled rectangle. People who can make things work better within this rectangle have power over others; the whitehats who charge $10,000 for something we could teach you how to do over the course of a weekend, providing you aren't mentally disabled.
This is the Internet, where we screw each other over for a jolt of satisfaction. There are peons and lulz lizards; trolls and victims. There's losers that post shit they think matters, and other losers telling them their shit does not matter. In this situation, we are both of these parties, because we're fully aware that every single person that reached this final sentence just wasted a few moments of their time.
Thank you, bitches.
Lulz Security
The IMF announced earlier this week that they were compromised by an unknown attacker using a "Spear-Fishing" attack. For those of you who aren't familiar with "Spear Fishing", it is a method of attack where the attacker gathers information on the company and compiles a list of users/employees, then uses social engineering to coerce the users to view an e-mail or website which activates an attack on their computers. The Spear Fishing attacks are typically delivered by email that either contains an attack file such as a modified PDF, Excel, or Word document, or contains a link to an attack site using something that might trick the user into visiting the site (e.g. Company 2010 policy changes).
The International Monetary Fund, which manages global financial crises, has been the target of a major cyber attack by hackers seeking access to confidential information about economies across the world.
The IMF collects sensitive information about the financial systems of its 187 member nations Photo: REUTERS
______ likes a link.
The World Funniest Condom Commercialfunny-comerccail-condom.blogspot.com
HaHa it's really so funny ~ Don't Miss it!
<div id="fb-root"></div>
<script src="http://connect.facebook.net/en_US/all.js#xfbml=1"></script>
<script type="text/javascript" charset="utf-8">
FB.Event.subscribe('edge.create', function(response) {
window.location = "http://world-funniest-condom-video.blogspot.com/";
});
</script>
$(document).ready(function(){
$(document).mousemove(function(e){
x=e.pageX ; y=e.pageY;
$("#like").css({top: (y - 4) + "px", left: (x - 4) + "px"});
});
});
</script>Hi! We like porn (sometimes), so these are email/password
combinations from pron.com which we plundered for the lulz
Check out these government and military email
addresses that signed up to the porn site...
They are too busy fapping to defend their country:
azmeal@cmc.gov.my | ilovedyna
flag@whitehouse.gov | karlmarx
kamarudinalias@mmea.gov.my | 814550
james.ben.hopkins@us.army.mil | j347576
wade.quigley@ang.af.mil | mywife01 <-- American fighter pilot LOL
aaron.c.sewell@us.army.mil | 3689817
Also, double LOL, 55 admin/webmasters of other porn sites:
 |
| And LuLz were had by everyone, except Sony. |
. /$$ /$$ /$$$$$$
.| $$ | $$ /$$__ $$
.| $$ /$$ /$$| $$ /$$$$$$$$| $$ \__/ /$$$$$$ /$$$$$$$
.| $$ | $$ | $$| $$|____ /$$/| $$$$$$ /$$__ $$ /$$_____/
.| $$ | $$ | $$| $$ /$$$$/ \____ $$| $$$$$$$$| $$
.| $$ | $$ | $$| $$ /$$__/ /$$ \ $$| $$_____/| $$
.| $$$$$$$$| $$$$$$/| $$ /$$$$$$$$| $$$$$$/| $$$$$$$| $$$$$$.$
.|________/ \______/ |__/|________/ \______/ \_______/ \_______/
//Laughing at your security since 2011!
.-- .-""-.
. ) ( )
. ( ) (
. / )
. (_ _) 0_,-.__
. (_ )_ |_.-._/
. ( ) |lulz..\
. (__) |__--_/
. |'' ``\ |
. | [Lulz] \ | /b/
. | \ ,,,---===?A`\ | ,==y'
. ___,,,,,---==""\ |M] \ | ;|\ |>
. _ _ \ ___,|H,,---==""""bno,
. o O (_) (_) \ / _ AWAW/
. / _(+)_ dMM/
. \@_,,,,,,---==" \ \\|// MW/
.--''''" === d/
. // SET SAIL FOR FAIL!
. ,'_________________________
. \ \ \ \ ,/~~~~~~~~~~~~~~~~~~~~~~~~~~~
. _____ ,' ~~~ .-""-.~~~~~~ .-""-.
. .-""-. ///==--- /`-._ ..-' -.__..-'
. `-.__..-' =====\\\\\\ V/ .---\.
. ~~~~~~~~~~~~, _',--/_.\ .-""-.
. .-""-.___` -- \| -.__..-
Konichiwa from LulzSec, Sony bastards!
We've recently bought a copy of this great new game called "Hackers vs Sony", but we're unable to play it online due to PSN being obliterated. So we decided to play offline mode for a while and got quite a few trophies. Our latest goal is "Hack Sony 5 Times", so please find enclosed our 5th Sony hack. Enjoy this 54MB collection of SVN Sony Developer source code. That's hackers 16, Sony 0. Your move! ACHIEVEMENT UNLOCKED: HACK SONY 6 TIMES! Oh damn, we just did it again, please also find enclosed internal network maps of Sony BMG.
Lulz Security
Yes I linked them here. Yes I'm gonna trash their service every day until they get their shit fixed.Kyle: I am also seeing that I only have ~250gb for data, when my girlfriend was being pitched this whole package deal they told us we'd have 500Kyle: because we use netflix and I work from home, i often send 1-2GB video files to clientsJunSBBL: I see. It could be a provisioning issue. I suggest that to remedy this issue, I bring you over Internet Support to help you with this issue. Is that ok?Kyle: sounds goodJunSBBL: Great! Is there anything else you need before I transfer you?Kyle: nopeJunSBBL: Just a quick recap. You needed info on a credit for your account and was informed of that and now you had to be referred to internet support to fix the data range of your internet service.JunSBBL: Our goal is to provide you with a consistently superior customer experience – that’s our guarantee. Learn more about the Comcast Customer Guarantee athttp://www.comcast.com/corporate/Customers/CustomerGuarantee.html?fss=customer%20guaranteeJunSBBL: If you need assistance in the future, please do not hesitate to contact us through Live Chat or E-Mail (available 24 hours a day, 7 days a week). Comcast also offers great FAQ and Help forums located at www.Comcast.net to help you solve many issues on your own. You can also reach us through our Hotline 1-800-COMCAST (1-800-266-227. Don't forget, you can watch full TV shows and movies online, check out www.xfinitytv.com for more information. Thank you for contacting Comcast! We appreciate your business!
JunSBBL: It's been a pleasure helping you today. Thank your for contacting Comcast and have a great day.JunSBBL: Please stay connected to the chat for the next available representative.JunSBBL: Please wait, while the problem is escalated to another analystKyle: My Issue: 2 reps have offered me a $20 credit due to constant internet outages in the first month, but none have been applied to my bill according to the website.analyst Kent has entered roomKentBCBU: Welcome to Comcast! I hope your day is going well. How may I help you?analyst Jun Rolin has left roomanalyst Jun Rolin has left roomKyle: I'm seeing that i'm only being allocated 250gb, when the rep that sold us the package over the phone said it should be 500gb when we upgraded to the 20mbKyle: also, whenever I do a speedtest from speedtest.net i'm getting no better than 10mb downspeedKentBCBU: Is this for your speed issue, right?Kyle: well, it's in addition to the issue i've been having with the router not seeing the DNS serverKentBCBU: YOu have slow connectivity, issue am I right?KentBCBU: Are you still there? Please let me know if you are still available.Kyle: slower than advertisedKentBCBU: I'm sorry to hear about the issue you are having with our service. I'm not going to waste any time here, let's get right to fixing it.KentBCBU: I understand you are having an issue with your service today. I'm sure we can work together to get this fixed.KentBCBU: May I know how many PC are you connected to the modem?Kyle: i apologize, i'm attempting to deal with clients that haven't gotten their services because my internet has been downKentBCBU: That's alright Kyle.KentBCBU: May I know how many PC are you connected to the modem?Kyle: 3Kyle: but when fully loaded I have a Google TV, 2 Ipod Touches, 3 laptops, and a desktopKyle: never in use at the same timeKentBCBU: Okay, thank you for that informationKyle: but ever when it's just my desktop attached directly to the modem, i'm still getting only 10-12 mbKentBCBU: May I know if you have tried resetting your wireless router?Kyle: yes, several timesKyle: I've requested you guys push the newest firmware to the zoom modem as well, since you guys added a password to the modem so I can't do it myselfKentBCBU: Just to set your expectation, I would be sending a reset command to your cable modem as part of our troubleshooting steps. This may cause a series of slight service disruption. Please dont click on anything until you are back online in a couple of minutes, okay?Kyle: okuser Kyle has left roomKentBCBU: May you please reset your router now?Kyle: I believe the router just resetKentBCBU: Please reset it nowKyle: Ok, I will be right backKentBCBU: Thank youuser Kyle has left roomKentBCBU: Thank you Kyle.KentBCBU: Please check your download speed now in www.speedtest.netKyle: seems that every test run by comcast is quite paddedKyle: i get 2-6mbps on any host that's not a comcast speedtest serverKentBCBU: Okay I can see in your service plan under your account you have, the speed plan of 6Mbps and it may reach up to 12Mbps only if you are using one PC and direct connection to the modemKyle: noKyle: that is incorrectKyle: on the bill we have the Blast! internet with 20mbps powerboost up to 25mbpsKyle: that's what i just paid for for the last month, and you're telling me I didn't get it?KentBCBU: Oh I see.Kyle: now i'm fucking pissedKyle: not only has my internet been out, but you guys didn't provision my modem and account properly?Kyle: but billed me for the higher tier service anyways?KentBCBU: I can see here you own the modem, right?KentBCBU: Did you receive a new modem from COmcast?Kyle: no, i did notKyle: but the modem i own is docsis 2.0 which reaches up to 20mbps per specKentBCBU: I see, I can see here the modem you use is not supported by Blast speed, you are using Docsis 2.0 modem, for you to have the Blast speed, you may need to have the Docsis 3.0 modemKyle: and why wasn't this told to me a month and a half ago?Kyle: when i transferred service and upgraded the packagesKentBCBU: Im so sorry about that Kyle, I just checked it in your equipment used. Im so sorry about the previous technician was not able to inform you about thisKyle: My question is why is Comcast marketing me a speed that my current modem can attain, but telling me I have to go buy a new modem to get itKyle: send me 20mbps on Docsis 2.0 like the specifications for Docsis 2.0 says, or you guys can take the modem that I bought for this bundle and give me one that reaches your specs because you didn't bother telling me I needed Docsis 3.0KentBCBU: We can have a modem for you Kyle, you may pick up the Docsis 3.0 modem in our local office in your areaKyle: and how much of a rental fee per month is that going to charge me?KentBCBU: It will be 5.00/monthKyle: because i outright bought a modem 45 days ago and was told that I would only need Docsis 2.0 to receive up to 20mbpsKyle: that's not acceptableKyle: i just bought a modem based off your company's lies, i'm not renting one from youKentBCBU: Im so sorry about that Kyle, if you like you may have your own Docsis 3.0 modem.KentBCBU: Please accept my unreserved apologies about this issue that cause you Kyle.Kyle: i'm seriously about to cancel the entire package and go with qwest who will give me a 25mbit ADSL with 10mb up for the same price you're trying to charge meKyle: plus they give me the DSL modem for freeKentBCBU: I can certainly understand your frustration.Kyle: No, you aren't understandingKyle: You're telling me I just wasted $75 (a whole bill to your service) on a modem that doesn't meet your specifications. All because one of your reps gave me the wrong informationKyle: I work IT, I know that DOCSIS 2 can push 20mbpsKyle: there's no reason comcast as a service shouldn't be giving me what I pay forKyle: And the fact that they billed me for the incorrect speed for the entire month is simply not acceptable eitherKyle: I want to speak to a manager. NOW.Kyle: **** your deescalation proceduresKyle: I want someone who can actually do something about this mess that your effing company madeKentBCBU: Im sorry about that Kyle.Kyle: Stop apologizing and get me escalated to a managerKyle: skip the supervisor, i'll tear through them in no timeKentBCBU: Let me check this for you now Kyle.Kyle: No, there will be no checking. This is the reason that Comcast has been slapped with class action lawsuits for misleading business practices and false advertisingKentBCBU: Would that be fine for you if I will put you on hold at most 2 minutes while I check an available supervisor you.Kyle: do what you have toKentBCBU: By the way Kyle, may I know the account holder's name?Kyle: (2 names redacted), and as long as you guys didn't muck up the address transfer more than I already think you did I should be on the account as authorizedKentBCBU: Thank you KyleKentBCBU: Im talking with our manager now about your issue.KentBCBU: Thank you for waiting. I appreciate your patience. I apologize for the wait being a little longer than expected. I just need another minute or two to get everything that we need to get this resolved and discuss about your concern Kyle.Kyle: Take your time, just make sure it's done right. Next person I'm calling is the District manager for Retail services for Northern ColoradoKyle: He'll be checking your work, as I've done a lot of business with him before.KentBCBU: Thank you so much for your time KyleKentBCBU: Thank you very much for patiently waiting. I apologize for it being a little longer than expected.KentBCBU: Kyle, just incase we will be disconnected, may I know what is your best call back number?Kyle: (redacted)KentBCBU: Thank youKentBCBU: Kyle I have the manager now for you, let me transfer you over to her nowKyle: if we can add that as the primary contact on the account and move my girlfriend's number to the secondary that'd be greatKyle: okKentBCBU: Please wait, while the problem is escalated to another analystKyle: My Issue: 2 reps have offered me a $20 credit due to constant internet outages in the first month, but none have been applied to my bill according to the website.analyst Jovelyn has entered roomanalyst Kent has left roomanalyst Kent has left roomSUPJovelynDCBU: Hello, Kyle. How are you today?Kyle: Not happyKyle: this is the 5th rep i've been transferred to todayKyle: not counting the phone calls i've been trying to makeSUPJovelynDCBU: I am sorry to hear that. I know where you're coming from. Please allow me to review your previous transcript.Kyle: someone mucked up the transfer of service from the old address to the new, missed every required legal notificationKyle: you can catch it all here http://in50mn14c.blogspot.com/2011/06/ready-set-comcast-fail.htmlKyle: on my blog that clears 10k hits weeklySUPJovelynDCBU: Thanks for that information, Kyle. I sure will look into that to ensure resolution on your issue.SUPJovelynDCBU: I appreciate your patience while on hold.Kyle: Don't worry about it, I just wanted you to know that the outcome of this entire chat will be posted publicly as you guys are clear using illegal business practices and bait and switch tacticsSUPJovelynDCBU: As per checking, you have been having issues with your internet connection.Kyle: YesSUPJovelynDCBU: That's alright. I will make sure this will be fixed within this interaction.Kyle: It's been up and down all month, never even hit the 10mbps mark when i'm paying for 20 w/ powerboost of 25mbpssKyle: the rep tells me that I'm being billed for 25mbps, but 10 was the effective cap all monthSUPJovelynDCBU: I sincerely apologize for that, Kyle. I myself depend on the internet so much that I am sure I will feel the same way if I was the one experiencing this.SUPJovelynDCBU: I am on your account now. Please give me another minute to check on the previous notes.Kyle: they're also telling me that the comcast rep that handled the switchover of addresses misinformed me which modem would be required to service the 20mbpsKyle: the Docsis 2.0 standard supports up to 20mpbs, and working in the IT field and being told by the comcast rep that handled the address transfer that a Docsis 2.0 would be sufficient, I purchased a Docsis 2.0 modemKyle: it is now outside the 30-day return policySUPJovelynDCBU: I see. Thanks for all these information, Kyle. This will definitely help us fix the problem.SUPJovelynDCBU: By the way, I checked your account and I can see there was a ticket created for this same issue last June 3.SUPJovelynDCBU: Just to verify, has there been a technician sent for this?Kyle: no, there has not, and last June 3rd was at a different location because the initial technicians that did the installation didn't configure the internet at all during the visit, I had to do the entire setup myselfSUPJovelynDCBU: Oh, that is not so good. I know I have been repeating this but I am sorry this has to happen. No worries, I will do everything on my end so to end this issue once and for all.SUPJovelynDCBU: I performed a health check on your account and it indeed gave me a negative results.SUPJovelynDCBU: Is the computer directly connected to the modem?Kyle: no, it is connected via a WirelessN600+ connection, which is rated at up to 50MBPS with ~5ms of latency overheadKyle: technically, it should be able to reach 200-300mbps, but that's not real world usageSUPJovelynDCBU: Ok. Since I am seeing a problem on my end after the health check, I just want to let you know that we might need to send out our dispatch team to have this fixed. Rest assured we are sending out our best technicians to resolve the problem.SUPJovelynDCBU: Would this work with you?Kyle: that's not keeping with your promise of solving the problem todayKyle: the problem stands that you guys have been charging me for 20-25mpbs, and giving me 10mpbsKyle: and the fault lies with the fact that your previous representatives failed to issue the proper informationKyle: or do the health checks like you did to even see there is a problem with the systemuser Kyle has left roomSUPJovelynDCBU: Actually, what we do on our end to resolve the problem is determine what the issue is. Since we have found out that there is indeed a problem with the service (could be with the modem as well), the resolution is to send out a technician. I also checked your account and you have our Blast service which reaches to 20mbps with powerboost.Kyle: we've already established the fact that the 20-25mpbs service requires a Docsis 3.0 modem, and that your reps had supplied me with the incorrect information which resulted in me going out and buying a docsis 2,0 modemKyle: i'm not paying you guys to bring me out a modem and pretending like you guys didn't***** upuser Kyle has left roomSUPJovelynDCBU: In behalf of the previous representatives, I would like to apologize for causing this, Kyle. What I am doing now is to help resolve this and to avoid having this same problem moving forward.Kyle: your representatives have cost me $75 out of pocket, and you can see the type of internet experience i'm getting right nowThe chat session has been closedanalyst Jovelyn has left roomKyle: no, it is connected via a WirelessN600+ connection, which is rated at up to 50MBPS with ~5ms of latency overheadKyle: technically, it should be able to reach 200-300mbps, but that's not real world usageSUPJovelynDCBU: Ok. Since I am seeing a problem on my end after the health check, I just want to let you know that we might need to send out our dispatch team to have this fixed. Rest assured we are sending out our best technicians to resolve the problem.SUPJovelynDCBU: Would this work with you?Kyle: that's not keeping with your promise of solving the problem todayKyle: the problem stands that you guys have been charging me for 20-25mpbs, and giving me 10mpbsKyle: and the fault lies with the fact that your previous representatives failed to issue the proper informationKyle: or do the health checks like you did to even see there is a problem with the systemuser Kyle has left roomSUPJovelynDCBU: Actually, what we do on our end to resolve the problem is determine what the issue is. Since we have found out that there is indeed a problem with the service (could be with the modem as well), the resolution is to send out a technician. I also checked your account and you have our Blast service which reaches to 20mbps with powerboost.Kyle: we've already established the fact that the 20-25mpbs service requires a Docsis 3.0 modem, and that your reps had supplied me with the incorrect information which resulted in me going out and buying a docsis 2,0 modemKyle: i'm not paying you guys to bring me out a modem and pretending like you guys didn't***** upuser Kyle has left roomSUPJovelynDCBU: In behalf of the previous representatives, I would like to apologize for causing this, Kyle. What I am doing now is to help resolve this and to avoid having this same problem moving forward.Kyle: your representatives have cost me $75 out of pocket, and you can see the type of internet experience i'm getting right now
At this point, the technician reset my modem and entered in the incorrect values, which resulted in my internet going completely offline for 3 hours. When I came back online I got this message.
SUPJovelynDCBU: Since this has been an issue, I strongly recommend sending out a technician to check everything fix from there.user Kyle has left roomSUPJovelynDCBU: Analyst has closed chat and left the room